Question 1

What is Orderista?

Accepted Answer

Orderista is a digital ordering platform that helps businesses streamline their ordering process. Whether you run a restaurant, bar, cafe, or another hospitality venue, Orderista makes it easy for your customers to place orders and pay directly from their table using their smartphones.

Question 2

How do I get started with Orderista?

Accepted Answer

Getting started is simple! Book a demo with our team, and we'll help you set up your account, customize your menu, and launch swiftly. We also provide onboarding support to ensure a smooth transition.

Question 3

Is there a free trial available?

Accepted Answer

Yes! We offer a free trial so you can explore all of Orderista's features before committing. Contact our sales team to set up your trial account.

Question 4

Can I customize the ordering experience for my brand?

Accepted Answer

Currently, the ordering experience follows a consistent design across all venues. This helps customers instantly understand how to order, reduces confusion, and improves conversion. While full visual customisation isn’t supported right now, we’re actively building Orderista with scalability and future enhancements in mind.

Question 5

Does Orderista integrate with my existing POS system?

Accepted Answer

At the moment, Orderista doesn’t integrate directly with existing POS systems. Instead, we provide a dedicated, browser-based dashboard that runs smoothly on a tablet, laptop, or desktop. This approach lets venues get up and running quickly without changing their current POS setup or committing to complex integrations.

Question 6

Can I manage multiple locations?

Accepted Answer

Yes! Orderista supports multi-location management from a single dashboard. You can manage menus, pricing, and availability for each location independently.

Question 7

What payment methods are supported?

Accepted Answer

We support all major credit cards including Apple Pay, Google Pay. Cash payment options are also available for applicable businesses.

Question 8

How much does Orderista cost?

Accepted Answer

We offer transparent, competitive pricing tailored to your business size and needs. Contact our sales team for a personalized quote, or check our pricing page for general information.

Question 9

Are there any setup fees?

Accepted Answer

No hidden fees! Our pricing is straightforward with no setup fees. You only pay a fee when the system is live and processing orders.

Question 10

Can I cancel the use of Orderista at any time?

Accepted Answer

Yes, you can cancel at any time. Contact our support team to initiate the cancellation process. Your account will remain active until the end of your current billing period.

Question 11

What kind of support do you offer?

Accepted Answer

We offer customer support via chat, email, and phone. Our dedicated support team is always ready to help you resolve any issues or answer questions.

Question 12

Is my data secure with Orderista?

Accepted Answer

Security is our top priority. We use industry-standard encryption, are PCI DSS compliant, and regularly undergo security audits. Your data and your customers' data are always protected.

Question 13

Do you offer training for my staff?

Accepted Answer

Yes! We provide comprehensive onboarding training for you and your team. We also offer updated documentation to help you get the most out of Orderista.

Frequently Asked Questions

Getting Started

Features & Functionality

Pricing & Billing

Support & Security

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